Quick, Plain English Summary

We collect some personal information so we can provide our services, improve them, and keep things running smoothly. We don’t sell your data, and we only share it with trusted providers or when the law says we must. You can ask us what we know about you, change it, or have it deleted. If something worries you, you can contact us directly or speak to the ICO.

1. Who We Are

We are New Era Community Projects CIC, a company registered in the UK.
Our registered address is: 33 Hook Road, Surbiton, Surrey, KT6 5AA.
We are the “data controller” for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions about this policy or how we use your data, contact:
Data Protection Officer (if applicable)
Email: Info@newera-communityprojects.org
Phone: 07970 918 912

2. What Data We Collect

• for HR/Personnel purposes
  • Identity Data – name, title, date of birth.
  • Contact Data – email address, phone number, postal address.
• from our website
  • Technical Data – IP address, browser type, operating system, device identifiers.
  • Usage Data – details of how you use our website/services.
• from our cafes, fridge and pantry
  • Marketing & Communication Data – your preferences for receiving updates from us and to comply with reporting obligations concerning surplus food provide by the charity  

3. How We Collect Your Data

• Fill in forms on our website.
• Sign in forms or tablets at cafes, fridge and pantry.
  Communicate with us by email, phone, or in person.
• Communicate with us through social media.
• Use our website (through cookies and similar technologies).

4. Legal Basis for Processing

We only process your personal data where we have a lawful basis under UK GDPR, which may include:

• Consent (you have agreed to it).
• Contract (we need it to provide our services).
• Legal obligation (we have to comply with the law).
• Legitimate interests (it’s necessary for our business and your interests do not override these).

5. How We Use Your Data

• Provide you with our services.
• Manage our relationship with you.
• Send relevant updates and marketing (if you opt in).
• Improve our website and services.
• Comply with legal obligations.

6. Sharing Your Data

We will never sell your personal data.
We may share it with:

• Trusted third-party service providers (e.g., hosting, payment processors).
• Professional advisers (e.g., lawyers, accountants).
• Regulators, law enforcement, or other authorities where required by law.

7. International Transfers

If we transfer your data outside the UK, we ensure it is protected by appropriate safeguards, such as standard contractual clauses approved by the UK ICO.

8. Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes we collected it for, including satisfying legal, accounting, or reporting requirements.

9. Your Rights

Under UK GDPR, you have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to or restrict our processing.
• Request transfer of your data to another provider.
• Withdraw consent where processing is based on consent.

To exercise these rights, contact us at: info@newera-communityprojects.org
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

10. Cookies

We use cookies and similar technologies to enhance your experience. For more details, see our Cookie Policy.

11. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with the updated date.

Electronically signed:   L Griffith

Date: 11^th August 2025

Next review due: August 2026